Crawl Space Repair Customer Testimonial from Rachel S. in Henrico, VA

Dear Mr. Tetreault:

Your company just completed to projects in our crawl space, a “conditioned crawl space” and a joist repair.

I don’t often write letters to a company’s leadership commending their employees. With your company, I will make an exception.

Our first contact with your company was with Mohammed Saeed, one of your salespeople. He answered all our questions…and we had a lot of questions. In fact, he made a second visit and amended some of his design based on our concerns. He was able to explain his design as well as the process and was very flexible in working with what we already had in place in our crawl space.

The next person I had contact with was Sylvia Gatewood who explained in detail the basics of what would happen and told us exactly how the job was scheduled. I called her many times. She was always polite, efficient and always very prompt in returning my calls.

The first crew that showed up was the trenching crew headed by Eric Pass. I’m not sure I’ve ever seen people work as hard as Caleb, Alex, and Eric, all three of them never seemed to stop. Not only that, but Eric seems to know something about EVERYTHING!

The next crew was the crawl space crew, Adel, Omar and Mohammed II. These three people were amazing to watch as the ripped out the old insulation and tied it up in huge bundles. Kevin Reis then showed up and had the same crew finish up the job. Keven is exemplary; his standards and his attitude are amazing.

Everyone I’ve had contact with has been extremely professional, hard working and really good at communicating.

It was refreshing to see not only how the crew members got along with each other but how the different crews seemed to respect the work of the others. I never heard one employee ever criticize the other. They all seemed to just want to do a good job. It really seemed to be that simple……to work hard and make the homeowner happy.

In fact, when Kevin was under the house with the second crew, Mohammed [Saeed] came by (to have me sign the papers for the second project). While he was here, he (Mohammed) went under the house and helped them finish up the job. I understood later that Kevin showed him something about insulating the area under the bay windows so Mohammed can incorporate that into his future designs and estimates.

I’m sure no company is perfect, but your company has some of the best people I’ve run across with the best work ethic and level of professionalism I’ve just about ever seen.

I’m sure no one ever commends you, just your employees, and they deserve their accolades, but corporate culture starts at the top. I admire what you’ve managed to build……….a team, a real team.

Thank for the work and for the finished product!!