You had me with photos of a sawed beam and other long ago misguided work that explained why my washer/dryer was bringing down the house. Simon was patient and thoughtful offering possible project solutions and how I could prioritize them to fit my budget. I never felt pushed into anything, but knew some of the work was a must-do. Joey followed and confirmed the plan of attack ... and then the crew of Jamie, Mo and New Guy made it happen. Everyone I've been in contact with has been patient, helpful, professional and an absolute joy to work with. Competence wins the day!!