Scheduling Assistant

Scheduling Assistant

The Drying Company is currently seeking a Scheduling Assistant to work with our production and installation teams. The Drying Company is a local, family-owned home performance contractor that has been serving Greater Richmond, Williamsburg, and Hampton Roads since 2002. Our team of trained and experienced specialists has helped homeowners, commercial contractors, and businesses meet their energy and home comfort goals with our insulation, moisture control, and waterproofing services. As an authorized Dr. Energy Saver, Basement Systems, Gutter Shutter, and RainDrop dealer, we have been trained in all aspects of home energy issues, as well as proper repair methods. 

As our business continues to grow, we are looking for positive, proactive, and friendly individuals to join our team. We seek applicants with a high level of integrity who take pride in their work, who are always willing to learn, and who will offer WOW! customer service. Learn more about our company here: https://youtu.be/k13KpH0Q7A0

Pay & Benefits 

• $16/hr-$18/hr

• Health, Dental, & Vision Insurance 

• 401K & Life Insurance 

• Paid Vacation & Holidays 

Expectations

• Manage all scheduling data accurately through our CRM system software (Improveit360 – built off of the salesforce platform) 

• Review projects for all necessary details to set our Install Teams up for success

• Coordinate project assignments and duration

• Contact clients to schedule and review their projects

• Place confirmation calls for installation appointments

• Submit and follow up on job permitting

• Listen to understand and clearly convey information via phone or email

• Identify, prioritize and implement alternatives for a solution

• Adjust to change by trying new approaches and collaborating with others 

• Maintain a sense of individual ownership and accountability.

• Other duties as assigned by your manager

Qualifications  

• Minimum 1 year project scheduling experience 

• Experience in Construction Industry a Plus 

• Excellent customer service skills

• Ability to learn quickly, and work in a fast-paced environment

• Experience with CRM system (Salesforce Experience a Bonus) 

• Active listening skills 

• Organizational skills

• Excellent Attention to detail 

• Good Analytical & Planning Skills 

• Clear verbal and written communication 

• Must have a high level of integrity 

• Able to work in a team setting 

• Valid driver’s license 

• Pre-employment drug screen

Working Conditions 

• Primarily Desk, Computer, & Phone Work 

• Office Environment

Physical Requirements

• (Less than 40 lbs.) Carrying, climbing, crawling, crouching, kneeling, lifting, pulling, sitting, standing, stooping, and walking. 

The Drying Company LLC is an EEO/ AA/ VET/ Disabled Employer. We are proud to be Virginia Values Veterans (V3) Certified.